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Mobile Phone Scumbags - Blue Bamboo

I keep getting nuisance phone calls from 01772 208600, who appear to be some crappy mobile phone company claiming to be representatives of the Orange upgrade team. They're not, and I've not been an orange customer for a while.

After calling them and witholding my number, they claim to be "Blue Bamboo" who appear to be located at 3 Greaves Street, Preston, Lancashire, PR1 3AG.

They also have the phone number 01772 250055.

I've put this page up in the hope that mentioning their details will stop somebody searching for a review from getting fleeced by some scumbag company that appear to rely on unsolicited nuisance phonecalls for business.

Update - Legal threat

It seems I'm not the only person who's been hassled by Blue Bamboo. I've had a few emails already from people who have been getting unsolicited calls from these people.

Unfortunately I've also recieved a legal threat (complete with stupid confidentiality notice) from Michael W. Penny of ''Ormrods Solicitors & Advocates'' telling me to take down the emails of those people unsatisfied with the business practices of Blue Bamboo Limited, or face litigation.

Needless to say, I have no desire to be taken to court over this so I've complied with this request, but I'm extremely unhappy about having to do so.

More updates

Since the legal threat, I've recieved 3 more emails from people complaining about large numbers of unsolicited phone calls from the numbers listed above.

One person has referred the matter to Ofcom as a result of the way they feel Blue Bamboo has unfairly treated them.

Distance Selling Regulations

I've had a couple of people email who feel they have been missold a phone contract by Blue Bamboo. It's worth remembering that UK consumers are covered by the Consumer Protection (Distance Selling) Regulations 2000.

Among other things, these state:

From the Office of Fair Trading:

The regulations give consumers an unconditional right to cancel an order. This is to allow the consumer the opportunity to examine the goods or consider the nature of a service.

If a consumer cancels an order, written notice must be given to you by:

If you fail to provide consumers with written confirmation of all the required information, then the cancellation periods can be extended up to a maximum of three months and seven working days. If the missing information is provided during this time, then the cancellation period ends seven working days beginning with the day after the full written confirmation is received by the consumer.

Where a contract is cancelled, the consumer must ensure that reasonable care is taken of any goods received and 'restore' them to you. This does not mean that they have to return them - unless you stipulate this in the contract - only that they make them available for you to collect.

You must refund the consumer's money as soon as possible and, at the latest, within 30 days of receiving the written notice of bcancellation. The consumer may, at your discretion, be charged the direct cost of returning the goods, but you must tell them about this in the written information you give them.

The OFT link above has lots of useful information, and the OUT-LAW site from Pinsent Masons has more. Especially useful is the Prior Information section:

A distance contract will not be enforceable against a consumer unless the supplier has provided to the consumer in good time prior to the conclusion of the contract the following information:

  1. the identity of the supplier and (where the contract requires payment in advance) the supplier's address;

  2. a description of the main characteristics of the goods or services;

  3. the price of the goods or services, including all taxes;

  4. delivery costs, where appropriate;

  5. the arrangements for payment;

  6. the arrangements for delivery or performance of the service, e.g. when the customer can expect delivery of the goods or performance of the services;

  7. the existence of a right of the seven day cooling off period;

  8. if the consumer is to use a premium rate telephone number, the cost of the call must be specified before charges are incurred for the telephone call;

  9. how long the price or any special offer remains valid;

  10. the minimum duration of the contract in the case of a contract to supply goods or services continuously (e.g. in a contract for a mobile phone or for cable TV services), or recurrently (e.g. in a contract with a monthly book club);

  11. whether or not substitute goods or services may be provided in the event of those ordered by the customer being unavailable; and

  12. notification that the supplier will meet the costs of the consumer of returning any substitute goods he or she does not want.

This prior information must be provided in a clear and comprehensible manner which is appropriate to the means of distance communication used (e.g. if the customer has contacted the supplier by email, it may be reasonable for the supplier to provide the prior information by email).

If a business cold calls consumers by telephone, there are special rules regarding any distance contract concluded during the course of the conversation. The contract will not be enforceable unless, at the beginning of the conversation, the supplier has made its identity and the commercial purpose of the telephone call explicitly clear.

In the case of a dispute, the supplier must prove that the information was provided in accordance with the Regulations.

If in doubt, contact Trading Standards.

Remember, if you have been talked into a mobile phone contract, you have a right to cancel within seven days. If you were not accurately supplied with the prior information required, then the contract should not be enforceable.


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